be the leading professional association for IT Service
Managers, managed by and for its members dedicated to
the advancement of the IT Service Management through
education, peer networking, training and the promotion
of best practices.
Founded in 2008,
this association strives to bring together those professionals
who seek to network with others to improve, align, educate
and foster real interaction to ensure successful delivery
of Service Management value. There are many companies
looking for the magic bullet that will help drive efficiancy
and reduce costs. IT Service Management is not a magic
bullet. It is a philospohy of driving standardized processes
to bring key diciplines into the IT organization and
align core IT operations to efficiently support the
company's core compentnecies.
Mark Storace has spent 25 years
in IT Service Management. He would tell you it was not
always called IT Service Management, but the principals
have never changed. Mark has spent the last 7 years
driving IT Service Management into one of the largest
high tech manufacturing companies in the world. Mark
has personally experienced many successes and failures
related to reaching the desired business nirvana that
is described by many about IT Service Management. Driving
Business Process Engineering and Reengineering, deploying
tools and technologies, working with Vendors, Suppliers,
Visionaries and Leaders who share his conviction. Today,
Mark's passion and motivation for driving discipline
through standardized process burns stronger than ever.
He believes that a core set of standards and basic building
blocks should be recognized and embraced. He believes
in a standard of professionalism as well as, a detailed
understanding of the structures, that should be part
of the tool box for all who pursue the efficiencies.
Mark is an advocate for Professional Certification for
those who are serious about being successful and invite
others into this professional association to learn,
grow, network and share the roads to success.